Terms of Service
Terms and conditions for MediWaste clinical waste disposal services. Service agreements, client responsibilities, cancellation and pricing.
These terms and conditions govern the use of MediWaste clinical waste disposal services. By engaging our services, you agree to the following terms.
Service Agreement
MediWaste provides licensed clinical waste collection and disposal services to healthcare facilities across London and the South East. A service agreement will be established between MediWaste and the client detailing collection frequency, waste types, container provision and pricing.
Client Responsibilities
- Ensure all waste is correctly segregated according to current regulations
- Use the containers provided by MediWaste for the correct waste streams
- Store waste securely between collections
- Provide accurate information about waste volumes and types
- Allow access for scheduled collections
MediWaste Responsibilities
- Provide all required containers free of charge
- Collect waste on the agreed schedule
- Provide waste transfer notes and consignment notes within 48 hours
- Ensure all waste is disposed of in compliance with UK regulations
- Maintain records for the statutory minimum period
Cancellation
Either party may terminate the service agreement with 30 days written notice. Upon termination, MediWaste will collect any remaining containers and provide final documentation. Outstanding collection fees must be settled before termination is completed.
Liability
MediWaste accepts liability for waste once it has been collected and signed for by our licensed drivers. The client remains responsible for correct segregation and storage of waste prior to collection.
Pricing and Payment
Pricing is agreed in the service agreement and is inclusive of containers, collection, disposal and documentation. Invoices are issued monthly and are payable within 30 days.
Service Levels
MediWaste commits to collecting waste on the agreed schedule. If a collection is missed due to our error, we will arrange a replacement collection at no additional cost. Clients must provide access to the waste storage area on collection days and ensure waste is correctly segregated and ready for collection.
Additional Client Responsibilities
- Not overfilling containers beyond the indicated fill line
- Not mixing incompatible waste streams in the same container
Force Majeure
Neither party shall be liable for failure to perform obligations where the failure is caused by circumstances beyond reasonable control, including but not limited to severe weather, transport disruption, industrial action or government action.
Changes to These Terms
MediWaste reserves the right to update these terms and conditions. Clients will be notified of any material changes at least 30 days before they take effect.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
For questions about these terms, please contact us or call 0800 046 9806.
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